Customer Care
Orders & Payment
Miscellaneous
Do I need to create a Bertazzoni Account to purchase on the website?

No, creating a Bertazzoni Account is not compulsory to browse or place an order on the website. If you choose to checkout as a guest, you'll need to provide a valid email address and mobile number for order communication. It's essential to keep this information as it's used to send order updates and notifications. However, we suggest registering an account for additional benefits, as detailed in the following answer.

What advantages does creating a Bertazzoni Account offer?

Creating a Bertazzoni Account provides several conveniences, including: Stay informed with timely updates and relevant news articles. Access exclusive discounts, promotions, and member-only deals. Track your orders easily and receive real-time status updates. Register your products hassle-free for warranty and support services. Save time by storing preferred addresses for quick checkout. Enjoy personalized assistance and priority access to customer support.

What's the process for placing an order?

Visit our website and browse our parts catalog to find what you need. Before ordering, please log in or register at Bertazzoni Parts Store. Select the desired part and add it to your shopping cart. Review your cart to ensure you have selected the correct item(s) and quantities. Proceed to checkout and enter your shipping and billing information. Choose your preferred payment method and complete the transaction. Once the order is confirmed, you will receive an order confirmation via email. Track the status of your order through the provided tracking information

What should I do if I encounter issues while placing an order?

If you encounter any technical difficulties while using our website, we're here to help. Please feel free to reach out to us either by phone at: (877) 487-4989 or by sending us an email at Bertazzoni@encompass.com. Our dedicated support team will be happy to assist you with any issues you may be experiencing.

 What is the process for canceling my order?

To cancel your order for Bertazzoni Parts, proceed with the following instructions: Find your order confirmation email or sign in to your account on the website where you made the purchase. Find your order and look for a "Cancel Order" or "Request Cancellation" option. Select the appropriate option and follow the provided prompts or instructions. If online cancellation isn't possible, contact Bertazzoni Part Store customer support as soon as possible with your order details to cancel it. Your order's eligibility for cancellation depends on its processing stage. If it's already processed or shipped, you might have to wait until you receive it to request a return or exchange.

How can I make payment for my order?

We only accept online payments when you place your order. You can pay using major debit and credit cards, net banking, wallet payments, or other available methods. The easiest and most efficient payment process would be buying through ShopPay from the Product Page! Your payment details are encrypted and securely stored by the payment gateway provider.

If my payment fails during the order process, what should I do?

Your payment might fail due to reasons like entering incorrect payment details or surpassing your transaction limit. Bank responses typically record most failures. As we rely on your bank and payment gateway partner for payment handling, we receive limited information about payment failures. If you've been charged for a failed transaction, wait for an automatic refund within 48 hours or contact your bank.

Does Bertazzoni Parts offer product replacement services?

Yes, Bertazzoni Parts usually offers a product replacement service under specific circumstances. If a Bertazzoni product arrives damaged or defective, customers may qualify for a replacement. Bertazzoni's customer service team can help and guide customers through the replacement process. Additionally, you can review Bertazzoni's Returns & Exchanges Policy for further details.

How much time will it take to ship my order?

The shipping time for your order depends on various factors such as your location, the shipping method selected, and the availability of the items. Once your order is processed and dispatched, you will receive an email notification with tracking information, allowing you to monitor the delivery progress. For more details, please refer to our shipping policy.

How can I contact customer support for assistance with Bertazzoni parts?

To contact a customer service representative at Bertazzoni Part Store, you can use the following methods:Call: You can reach a customer service representative at Bertazzoni Parts by calling the number (877) 487-4989 and following the instructions. Email: Send an email to the customer service team at bertazzoni@encompass.com. Provide details about your inquiry or issue, and a representative will respond to you promptly. Live Chat: Bertazzoni Parts provides live chat support, enabling you to chat with a customer service representative in real time for assistance with your questions or concerns.